Performance & RMA

WireMasters RMA Data and Quality Management System

WireMasters regularly measures the performance of the Quality Management System as it relates to meeting customer requirements and expectations. 

WireMasters operates by business policy, “Quality is not expensive, it is priceless.®”  In line with WireMasters’ vision “to be the premier partner in connecting the world’s most extraordinary systems and platforms”, our Quality policy is:  

“To continually improve the processes necessary to fully meet or exceed our customers’ expectations.”

WireMasters intends to maintain the following objectives to achieve this policy:   

• Provide products and services that meet all requirements and are defect‐free
• Provide on‐time delivery  
• Provide unsurpassed service in the overall business relationship

Executing the policy is a fundamental management objective and the responsibility of all WireMasters employees.

At WireMasters, every line of every order goes through detailed and redundant quality checks, ensuring all requirements are met and defect-free, delivering the highest quality service in the industry. 

While quality is important, on-time delivery is vital when encountering tight deadlines, especially for MRO shops and OEM customers. WireMasters has locations worldwide and maintains strong relationships with shipping partners for late pickups and earlier shipments. These are vital details in making sure your material is delivered on time. 

WireMasters strives to present each customer with unsurpassed service in all aspects of the business relationship. This dedication has been recognized many times in recent years with service and quality awards from many of the world's leading aerospace manufacturers.

WireMasters® is always in pursuit of excellence with a monthly RMA goal that is a 98% acceptance rate.

Monthly Quick RMA Acceptance Rate

99.4%

July

99.3%

August

99.4%

September

99.5%

October